Do you deliver internationally?

YES, we welcome orders from all around the world. Payment is accepted in British Sterling (the conversion will automatically be processed by your credit card company at no extra cost to you).  Currencies can be displayed in UK Sterling, Euros or US Dollars. For all other currency conversions please go to Currency Converter.

Do you offer FREE Shipping?

YES, free shipping is available to UK customers, to find out if you order qualifies for free shipping please go to Delivery.

Do you have a bricks and mortar shop?

No, we only sell online or over the phone.

Do you have an order minimum?

No we don't have a minimum.  We appreciate your custom whatever your order size.

Are my credit card and personal details secure?

Yes, your card and personal details are safe.  Our website utilises 128 bit Secure Sockets Layer Technology (SSL) which is industry standard encryption to provide security of your personal information. When you are in our checkout pages, you will see a locked padlock in the lower right side of your browser window indicating that you are communicating via a safe and secure connection. Also note that the URL at the top of your browser changes to https://www.u-handbag.... instead of http://.  We never pass any of your personal information to third parties; for further information please see our Privacy Policy, which can be found under our Returns & Policies.  In addition, we will not charge your card until we have dispatched your order.

How do I shop?

Make yourself a nice cup of tea and browse around the goodies on our site. For those of you who are new to bag making why not try one of our fab bag/purse making kits, or take a look at our craft blog or our easy Free Instructions which include suggested shopping lists? When you find the bits and pieces that you want to buy, place them in your shopping cart as you go. When you have finished shopping go to our secure Checkout section where you'll be required to enter your address and payment details.

Shopping on our site is completely safe as your personal and card details are transferred to us on a private and secure connection, if however you would prefer to phone us we would be happy to take your order over the phone.  Please call (UK) 01273 748944  Mon - Fri (9.30am - 4pm).

How do I get more information about a product and how to order it?

We are updating the website to make it easier for you to find things.  As part of this process we are adding tabs to each product.  The tabs give bite size chunks of information about each product and can include a description, details, how to order and reviews.  The tabs are found under the 'ADD TO WISHLIST' button.  It will take some time to complete all of the tabs, so please bare with us as we update these, if you can't find the answer to a question you have about a product please email or call us.

Do you offer discounts on bulk orders?

Yes, we do offer discounts on bulk/wholesale/trade orders on an individual basis.  To make an enquiry please see our Wholesale Page for more information. 

How do I know U-Handbag has received my order?

If you are presented with the final invoice screen showing an order number after the last stage at checkout, your order has been received by us. Soon after you are presented with the invoice screen you will receive a confirmation of your order by e-mail.  If you have a spam filter on your email, you may not receive the confirmation.

Do you have a catalogue?

No, because we are always adding new goodies to our shop so it would be impossible to keep a catalogue current.  All of the lovely things that we sell are on our website.

How can I check on the availability of items?

To enquire about the availability of items please contact us.

Can I check the status of my order online?

To enquire about the status of your order please contact us.  Remember to include your order number and your full name, and we'll gladly look up your order information.